We aim to provide you with all the information you need to prepare for your group’s next JCA adventure. Working towards delivering the best learning experience outside the classroom, we are committed to support Party Leaders however best we can. If you do have a question, our frequently asked questions section below may well hold the answers you are looking for.
If you can’t find the information you need here, please don’t hesitate to contact us!
Will my child/children be supervised at all times?
Your children will be supervised at all times. They are not permitted to go off the site unless accompanied by an adult from the group/ school or a member of JCA staff. A member of JCA staff is on call 24 hours a day. In the evenings Senior Staff are on duty until 11pm and on some sites Porters patrol the grounds throughout the night from 11pm to 7am. Centre doors are secured in the evening but can be opened from the inside in case of emergency and security barriers guard the entrance to the site. All staff members are required to wear a uniform and name badges with a photograph, any visitors to the site are also required to sign in and wear visitor badges. Please contact our friendly and helpful staff for more details.
Will my child need any particular clothing or equipment?
JCA will provide all the specialist equipment necessary for your child to undertake activities. We ensure all of our equipment conforms to the British or European standards. Daily safety and equipment checks are made and recorded at all of our centres. Risk assessments have also been carried out for all activities at our centres. You can download a kit list from this site which identifies clothing that will be required to pack for your child.
The below activities have specific clothing requirements:
- Abseiling, Aerial Trek, Climbing, High Ropes, Zip Wire – Shoulders covered and knee-length shorts as a minimum. Long hair must also be tied back.
- Archery - Long sleeves.
- Fencing – Long trousers/jogging bottoms.
- Sensory Trail – Clothing and footwear that can get muddy.
- Tunnelling – Knees to be covered.
- Watersports & Pool Activities – Swim wear and a towel.
What type of food will be provided?
JCA aims to provide all children with a healthy, balanced and high-energy diet during the course of their stay. Vegetarian options are available and we ask that you inform us of any special dietary requirements at the time of booking. Special dietary requirements can be catered for, but we must be notified at least two weeks prior to arrival. A sample menu can be downloaded from this site.
What time do the children go to bed?
Bedtimes are at the discretion of the Party Leader and accompanying adults. Evening activities will finish at approximately 9pm and on some evenings a movie is shown. The majority of visiting groups set a time of approximately 10pm dependant on the age of the young people.
What time do the children get up in the morning?
Breakfast is served in sittings between 07:30am and 08:30am, so the children will need to be up and ready for their allotted time.
What is your instructor to pupil ratio?
The ratio for all land-based activities is delivered typically to a ratio of 1:12, but this can be increased to 1:15 if it is deemed necessary. For all watersports activities we operate to 1 qualified instructor to 8 participants. These ratios comply with the appropriate governing bodies.
What if my child requires medication whilst on their stay?
We will need to know in advance of any medical complaints or illnesses and treatments required during their stay. Any medication must be stored appropriately. It is the responsibility of the Party Leader to ensure that details of dosage, administration and storage requirements are met. JCA Staff are also on hand with first aid qualifications to deal with minor first aid incidents. They have pre-established links with local doctors, dentists and hospitals in case of emergency, although they are unable to administer medication. Full records of treatment will be documented and parents/guardians will always be alerted in a real emergency.
What if I have students with specific needs?
Should you have any students in your party who have specific needs or conditions please ensure that the medical and dietary forms are filled in. At JCA we are keen no student should miss out on a course with us and most activities can be adapted to suit the needs of the student. We are more than happy to discuss this further if you wish. However, if we are not advised of a child’s condition, we may not be able to provide suitable accommodation or adapt activities.
What if I have students with specific dietary needs?
If you have any students in your party who have specific dietary needs, please ensure that the medical and dietary forms are filled in. We are more than happy to discuss this further if you wish. However, if we are not advised of a child’s dietary requirements, we may not be able to provide suitable food for their stay.
What happens with insurance for my trip?
You should have received your insurance policy from us. If any students cancel for an insurable reason please notify us in writing of their name. You will also need to contact the insurance company’s claims department on 01623 631331, quote “Junior Choice Adventure”. Please ensure that you read your insurance policy paying particular attention to the section titled “Disclosure of material facts and pre-existing health conditions”. Should you feel that you need further advice, please contact the insurance company on 0845 1300 198. If you require any further copies of the insurance policy, please contact us.
What happens in an emergency?
Dependent on the severity of the emergency, you will be advised during your welcome meeting the relevant procedures we have in place. The company has in-depth emergency action plans and a Safety Management System for all eventualities.
What happens if it rains?
Most activities can be run in wet weather and extra time will be set aside for your students to dry off properly. If the weather is extreme and activities cannot be run, the Centre Manager will implement the centre’s wet weather plan.
What does JCA stand for?
Junior Choice Adventure; we are proud to be part of the Travelopia group of companies.
We have always travelled with another company and would like to change but I am not sure I can cope with all the paperwork...
We make it easy! We can send you our Safety Management Policy and risk assessments and will even complete your EV form for you. It is likely that we are already approved by your Local Authority as we have been taking schools from their area for years. We encourage Party Leaders who are not familiar with the JCA experience to join us on a Preview Visit to meet the team and other teachers. This provides you with the ideal opportunity to view the centre and surroundings and ask our staff any questions.
My child cannot swim, what happens in this situation?
If your child’s group is due to take part in any watersports activities you will need to make the Party Leader aware of this. If your child is not water confident we can of course make other arrangements to ensure your child is not missing out.
Is previous experience necessary for some of your more specialised activities?
No previous experience is necessary. All staff are fully trained to instruct children from all levels of capability to ensure enjoyment for everyone.
Is my money safe with JCA?
JCA, Travel Class are part of the wider Travelopia Group and are a full ABTA member, which ensures your money is protected.
How will my child be entertained in the evening?
Each centre operates an evening entertainment programme ranging from discos to campfires or team building and sports activities. A sample day itinerary can be downloaded from this site.
How many instructor groups do I have?
We have a 1:12 instructor to student ratio. Due to our operating procedures, if you require larger groups than twelve students to a group please discuss this with the Activity Manager. Your instructor groups will be calculated on this ratio. On occasions we not be able to give you one instructor for your whole trip, this may be down to sickness, watersports activities and instructor qualifications. The maximum ratio that we may operate to is 1:15; this is on rare occasions and may be due to numbers of children attending the residential journey.
Do I need to provide pocket money?
The choice to provide pocket money for your child is at your discretion. However, each centre does sell JCA merchandise and operate a tuck shop and vending machines. If you do provide pocket money we recommend providing change for use in the shops and vending machines.
Can your staff administer first aid and medication?
All of our instructors are fully trained in first aid, but it is the responsibility of the Party Leaders to administer any medication that is required or prescribed.
Can my child bring a mobile phone/computer console etc?
We are not insured against these items and in our experience it is not advisable for children to bring these items with them as they will be too busy to use them. If they are brought it would the responsibility of the Party Leader to manage their safekeeping and use.
Can I take my group off site to a local attraction?
We can assist you with research on local attractions, but please be advised we are not TOMS registered so you will need to organise your own transport and advise us if you plan to do an excursion in advance. We would also recommend you take advantage of your transport to and from centre by booking excursions for the morning of your trip and the afternoon after departure.
Can I contact my child during their stay?
Part of the learning experience for each child is to adapt to being away from home. We would therefore ask that all parents allow their children to enjoy this experience unless contact is deemed necessary. Should we or your child need to contact you, we will of course make arrangements for this.
Are all of your staff DBS checked?
We are registered with the Disclosure and Barring Service (DBS) and also insist on two references for each employee. We require all employees to submit an enhanced disclosure to the DBS and check these results to ensure staff members are suitable. All staff members complete a formal induction plus a training and assessment period before commencing employment and are subject to continual assessment by Senior Staff throughout their period of employment to ensure they meet our high standards.