A - Booking Confirmation

1. All bookings are made with Travel Class Ltd. (the company) the registered office of which is TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL. Registered in England and Wales, No: 2969802
2. Travel Class Ltd is a member of ABTA with membership number V7530 and is bonded with the FTO Federation of Tour Operators Trust Fund Ltd. These booking conditions and this brochure comply with their code of conduct for tour operators. In order to ensure that the monies you pay are protected we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of money paid by you. You should check these details carefully and contact us immediately. Please go to www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection.
3. A contract will only exist when the company has received and acknowledges in writing by means of confirmation of booking, a signed booking form with the appropriate deposit payment.
4. The booking form must be signed by a person who is authorised by all members of the party (or by their parent/guardian if they are under 18) to act on their behalf. The person who signs the booking form must make sure that all members of the party are aware of these booking conditions and agree to be bound by them.
5. No additions, alterations, amendments, promises or deletions may be made regarding these booking conditions, except by a director of the company in writing and signed by a director.

B - Booking Payments

1. Provisional bookings will be held for fourteen days only.
2. A deposit of £20 plus VAT per paying person for a Weekend, Long Weekend or Part Week booking; or £30 plus VAT per paying person for a Midweek booking, must accompany the Booking Form signed by the Party Leader and be received within 14 days after receipt of the provisional booking. This period may be extended at the discretion of the Company.
3. No later than 8 weeks after receipt of the first deposit, a second deposit of £25 plus VAT per paying person for a Weekend or Long Weekend booking, or £50 plus VAT per paying person for a Midweek booking must be received. 
4. The Final Invoice will be sent twelve weeks before departure.
5. The Final Balance payment must reach the office of the company no later than ten weeks before departure. Should your Final Invoice be inaccurate because of amendments or alterations this does not allow late payment of the Final Balance which must be received 10 weeks prior to departure (or by return for bookings taken 11 or less weeks before departure).
6. Unless the booking payments are made as requested above, the company reserves the right to cancel the booking and make cancellation charges. Final details will be with held until final payment is received.
7. Late bookings. For all bookings made within eight weeks of departure, the course is confirmed as soon as verbal confirmation is given over the telephone. Therefore, if you subsequently cancel your booking, cancellation charges as shown in F. below will be made.
8. For bookings made before 31st July 2007, Holding Deposits will be taken to represent your maximum group size and a decrease in numbers of up to 20% will be allowed (before payment of first deposits), and will not result in cancellation charges. Any reduction in numbers after Holding Deposits have been paid and before first deposits are due, will mean that Holding Deposits paid and not taken up will be credited to your booking.

C - Pricing Policy

1. The price of your course is subject to surcharges on governmental action. Even in this case, we will absorb an amount equivalent to 2% of the course price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the course price, you will be entitled to cancel your course with a full refund of all money paid, except for any premium paid to us for course insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.
2. The company reserves the right to levy a charge at its discretion if the booking payment plan as per B 1-7 is not adhered to. (£5 per person per weeks delay or part thereof).
3. The prices and information printed in this brochure were correct at the time of publication in May 2007. We reserve the right to increase or reduce these prices or alter any offers or information at any time after publication and in any subsequent editions of the brochure. Clients will be advised of any change at the time of booking.

D - Alteration to a Confirmed Booking by the Party Leader

1. Subject to there being availability, the company will be happy to let the Party Leader add extra party members provided the same deposits are paid as those already paid by the rest of the party.
2. Should the Party Leader wish to substitute the names or party members by others prior to the issuing of tickets and rooming details, the company must receive notification immediately in writing. If tickets, travel vouchers or rooming details have been issue, substitution can be made but the company will levy an amendment charge of £20 per paying person. Change in party details after the issue of the final invoice will incur a £20 administration fee.

E - Alteration to a Confirmed Booking by the Company

1. If the company has to make a material alteration to a course after the final balance has been paid, the company will ensure that the client is offered an alternative similar course or a complete refund, and receives suitable compensation. A material alteration means: a significant change of resort; a change of accommodation to that of a lower category and/or price; a change of journey time imposing substantial inconvenience on clients or involving a reduction in time spent at the resort which is significant in relation to the length of the course.

 Period before departure date                 Compensation per
 when notification received                     paying person

 More than 56 days                                           £0
 55 - 29 days                                                    £5
 28 - 15 days                                                    £7
 14 days or less                                                £10

These payments will not be made if the charges are due to “Force Majeure” or industrial action.

F - Cancellation or Changes made by the Party Leader

1. NOTICE OF CANCELLATION OR CHANGES MUST BE MADE IN WRITING. Even if a cancellation is made by telephone the company must receive in writing from the party leader who signed the booking form any notice of cancellation within 48 hours. The scale of cancellation charge is:

Period before departure date                  Cancellation per
when notification received                      Paying person 

After payment of first deposits &
before due date of second deposits             1st deposits
 
After due date of second deposits
until 70 days before departure                     1st & 2nd deposits 

69 - 29 days                                                 60% of total invoiced course    
28 - 15 days                                                 80% of total invoiced course   
14 - Departure day                                       100% of total invoiced course 

1. Your insurance premium is included in the price of your course. If your cancellation falls within the terms of the policy, you may make a claim on  it. In any event, the insurance premiums, are not refundable.
2. If any cancellation reduces the total number of paying persons to below the minimum number required for a particular course price and/or concessionary price (or concession), the course price and/or concessionary price (or concession) will be adjusted accordingly for all remaining paying group members.
3. If the Party Leader wishes to make an amendment or alteration to the confirmed booking details, we will do out best to meet the request. If the changes requested involve a major alteration to the confirmed booking, for example a change of centre, accommodation or departure date we reserve the right to treat the change as a cancellation and to apply cancellation charges as set out above and to treat the amended arrangements as a new booking.
4. Any minor changes, for example a change in meal arrangements, etc. will incur a charge of £10 per party to cover our administration costs. If the party organiser or any other party members is not able to travel on the course, that person(s) may transfer their booking to another person as long as we are informed in writing no less than two weeks before departure date. If such change occurs, an amendment fee of £10 per person will be charged to cover our administration cost.

G - Cancellation by the Company

1. Although we will do our best to provide holidays as shown in this brochure, there might be occasions, because of change in circumstances, when we have to make changes to or cancel holidays both before and after the party leader has booked. We reserve the right to make such changes at our absolute discretion. Most changes, if necessary, will be minor. Occasionally, we will have to make a significant change to a confirmed booking, in which case we will advise you as soon as possible. If such a change occurs. you will have a choice of (a) accepting the change; (b) purchasing another course from us if available (and paying the extra cost or receive a refund in respect of any price difference), or (c) receiving a full refund of all the monies paid. If we are forced to make significant change, we will pay you compensation on the scale set out in E. above (except where the significant change or cancellation is made as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care which includes, but is not limited to, events listed below under “Force Majeure”). Please note that no compensation is payable regarding a minor change and in all cases we do not accept responsibilities for any cost incurred as a result of any change. Please note that if your Final Balance is not paid by the correct date for any reason you will not be entitled to compensation.
2. “Force Majeure” means circumstances such as war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions and all similar events outside our control. In these circumstances, we cannot offer compensation or refund, for any cost incurred by you where the company is forced to cancel, delay, curtail or change your holiday in any way, or where the performance or prompt performance of our contract with you is prevented or affected.

H - Our Liability

1. The company accepts responsibility for the service which it provides. Many services included in your overall course provision such as the services provided by the site, coach companies or other transport operators are provided and performed by organisations over whom Travel Class has no direct control. However, the company accepts responsibility for providing all the various parts of your holiday to a reasonable standard and the company has done its best to ensure that the services provided by its various suppliers are efficiently supplied and are of a reasonable standard. The company accepts the responsibility for acts and/or omissions of its employees, agents, subcontractors and suppliers provided they were at the time acting within the scope of or in the course of their employment agency or contract of supply. This acceptance of liability does not apply where the term and definition of “Force Majeure” as defined in these conditions occurs. In all cases where personal injury, illness or death occurs, the company’s liability is limited to the holiday price (excluding insurance premiums and any alteration/amendment charges) of the person(s) affected in total.
2. The company also accepts responsibility for the death, injury or illness of any member of the party which occurs as a result of failure to perform or improper performance of any part of our contract with you by any of the company’s employees, agents or subcontractors, provided they were at the time acting within the scope of or in the course of their employment, agency or contract of supply, with the exception that the failure to perform or improper performance was due to your own acts and/or omissions, or those of any third party not connected with the provision of your holiday arrangements and which were unforeseeable and unavoidable, or an event which either ourselves or the suppliers of the service(s) could not have foreseen or forestalled even with all due care. As far as sea carriage is concerned the company’s liability is limited as if we were carriers within the appropriate national convention. Our acceptance of this liability is conditional upon your notifying us in writing within 28 days of your return from your holiday, and where any payment is made to you or a member of your party by us or our insurers, we reserve the right to claim against any third party responsible. It is also a condition that the person(s) in receipt of such payment will assign to ourselves or our insurers any rights they may have to claim against any third party. You must also agree to give ourselves or our insurers your full co-operation.
3. Should you or any member of your party suffer illness, injury or death during the period of your holiday by misadventure arising from any activity which does not form part of the services we are contracted to provide, we shall do our best at our absolute discretion to give assistance, guidance and financial assistance, where appropriate, up to a limit per booking of £5,000 cost to ourselves.
4. Under the terms of your insurance, all the members of your party are covered for medical expenses, medical emergency service and legal expenses cover. If any costs incurred by the company in providing you with the aforementioned financial assistance are for insured risks or in the event of a successful claim against a third party, the company reserves the right to recover costs from the party member concerned.

I - Complaints Procedure

1. If there is a problem during the course, the party leader should speak immediately to the Centre Manager who will probably be able to resolve it.
2. If the problem cannot be resolved in the resort during the course, the Party Leader should write to the company with full details on his/her return within seven days.
3. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.
   The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customers in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims, which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

J - The Party Leader’s Responsibility

1. The Party Leader should ensure that all party members observe all laws and customs at all times.
2. The Party Leader is in loco parentis and should at all times be responsible for the party’s welfare and the good behaviour of the party towards property and other people and to ensure that party members should be acting reasonably at all times. He/she should ensure that any damage caused by any member of his party is paid for immediately at the centre. He/she should ensure adequate supervision of party members at all times.
3. The company reserves the right in its absolute discretion to cancel a course at any time should the representative of the company or member of the senior management of the company or other agent/supplier/carrier/owner or manager of the hotel or apartments or other person in authority consider that the behaviour of the party is unacceptable. The responsibility of the company for the party and its expenses will then end. No compensation payments will be considered. Full cancellation charges will be applied and no refund will be given. Furthermore, we will not be responsible for any cost incurred as a result.

K - Summary of Policy Cover

A. PRE-TRAVEL POLICY  

Policy Section                               Maximum Benefit       Excess

1. Cancellation                          up to £3,000               £25
   Loss of deposit                      up to £3,000               £10

B. TRAVEL POLICY  

Policy Section                              Maximum Benefit       Excess

1. Departure delay                     up to £100                 Nil
   Delay abandonment               up to £3,000              £25
   Delayed arrival                      up to £100                 Nil
   Missed departure                   up to £500                 Nil
2. Personal possessions             up to £1,000              £25
        Single article limit              up to £200 
        Valuable limit                   up to £200 
   Delayed possessions              up to £100                 Nil
3. Personal money                     up to £200                £25
   Party leader                           up to £1,000             £25
        Cash limit                         up to £200 
4. Emergency medical expenses  up to £5,000,000       £25*
   United Kingdom limit              up to £10,000
   Hospital benefit                      up to £300                 Nil 
5. Curtailment                           up to £3,000               £25 
6. Personal liability                     up to £2,000,000        £25**
7. Organisers liability                 up to £5,000,000         £100
8. Personal accident                   up to £25,000***        Nil 
9. Legal advice and expenses      up to £5,000               £100

* Nil excess for persons aged under 18 years.  
** Increased to £100 in respect of rented property damage only.  
*** Please see personal accident section for details of amount of payment.

1. Your policy does not provide cover for re-occuring or pre-existing health conditions. If an insured-person over 16 travelling anywhere, or an Insured-person under 16 travelling outside the United Kingdom has ever had a heart or circulatory related problem, a stroke, cancer, any health problems, diabetes, any psychological conditions, or any other health condition which has been treated in hospital or has been referred to a specialist in the last 2 years you should phone our Medical Referral Helpline quoting JCA on 0845 1300 198 to see if cover is available. We will confirm any special terms in writing. You should also tell us if your health or medication changes between buying this policy and travelling.
2. You must tell us if you have a close relative whose health may make it necessary for you to cancel or cut short your trip. Please telephone our Medical Referral Helpline quoting JCA on 0845 1300 198 with details to see what cover is available.

All bookings are subject to these Booking Conditions.