Our staff are our most important resource. We are committed to ensuring that they are fully trained and able to provide the highest levels of safety and quality. We aim to develop a unique atmosphere that encourages teamwork, open communication, personal development and the contribution of each individual.

JCA have been accredited with a Bronze level Investors in people award. Due to our ongoing commitment to our team members and our recent additional qualifications offered we have now been recommended for a gold level award!

We also have an in house apprenticeship team whose focus is to support our team not only in gaining their qualifications but also to grow in their roles as instructors on centre.

Activity Instructors, Lifeguards, Watersports Instructors:

All Instructor roles will participate in a three week training programme prior to starting work on centre. The training course will cover everything that an Instructor needs to know to do the job. This includes being trained on how to deliver sessions, child protection, health and safety, working with teachers, etc

In addition you will also be enrolled onto our Apprenticeship programme which you will work towards gaining an NVQ qualification, with the support of our Apprenticeship team, throughout your season. This is a nationally recognised qualification which allows you to learn and develop new skills during your time with JCA.

After the training course instructors will have to demonstrate a competence in areas such as:

• Planning, leading and reviewing activity sessions
• health and safety
• teamwork
• setting up and storing equipment
• customer care

You will also learn about employment rights, JCA as an organisation and the industry you work in. This will all be completed through workshops, observations and practical assessments.

The apprenticeship is an amazing opportunity for JCA staff to gain experience within the outdoor industry while working towards a valuable qualification that could give your career a great head start.

Centre Activity Managers, Activity Co-Ordinators, Senior Instructors/Senior Watersports Instructors:

All Senior team members will take part in a two week training course prior to being placed at centre.

During this training course you will learn more about JCA, working centre life, our Activity Standards and Procedures, The British Activity Holiday Association, Learning Outside the Classroom, staff development, providing an excellent customer experience, Company policies & procedures, Incident Management etc

You will also have the opportunity to gain either an NGB in Archery (GNAS) or an emergency first aid at work certificate as well as the oppurtunity to gain the Work Based Learning unit of the TAQA Assessors Qualification as well as working towards an Apprenticeship in either Customer Service level 2 or Business Administration Level 2.